Help Centre | Tio Fire Safety
Help Centre | Tio Fire Safety
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  • Digital Logbook
    • Organisation
      • Understanding the dashboard
      • View all organisation tasks
      • Connecting with your Service Provider
      • Edit organisation details
    • Users
      • Understanding user roles
      • Adding Users
      • User & Premises Groups
        • Create a premises group
        • Edit a premises group
        • Allocating Users to Premises Groups
        • Create a user group
        • Edit a user group
    • Premises
      • Create a new premises
      • Premises Notes
      • Giving a Service Provider Access to your Premises
    • Logbook Entries
      • Make a logbook entry
      • Delete an Entry
      • Create a new task after an entry
    • Topics & Tasks
      • Tasks overview
      • Add a one off task
      • Custom Tasks
      • Fulfilling a Recurrent Task
      • Setting topics for a premises
      • Find a task guide
      • Filter the tasks list
    • Sharing & Access
      • Print your logbook
      • Building QR Codes
      • Order Building QR codes
      • Setup Building QR codes
    • Add emergency contacts
    • Document storage
  • Asset Management
    • List of Asset types supported
    • Adding Assets as a Building Occupier on Web
    • Adding Assets as a Building Occupier on Mobile
    • Adding Assets as a Service Provider
    • Asset Tags
    • Order Asset Tags (QR codes)
  • Visitor System
    • Setup and Enable your buildings Visitor System
    • Setup Visitor Kiosk mode
  • Mobile app
    • Download
  • Contractors
    • Numbering Service Visit Reports
  • Miscellaneous
    • Feature Request
    • Report an issue
    • Can't find what you are looking for?
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Welcome to the help centre

Skip straight to what you need to know.

NextFind My Account Settings

Last updated 6 months ago

Tio is a comprehensive digital fire safety compliance app designed to streamline fire safety management for businesses of all sizes. Our platform offers a user-friendly interface and powerful features to help you.

Here's how to use this help centre:

  1. Use the search bar: type any keyword and get shown the exact article for your need.

  2. Browse the menu: Found on the left on desktop and after clicking the hamburger menu on mobile.

  3. Skip to a section using the shortcut below

If you don't find what you need

Team is always available to help and you can reach them through following options between Monday – Friday, 9am – 5pm:

  1. Start a live chat on our website and click the popup in the bottom right

  2. Call us on

  3. Email Support on support@tiofiresafety.com

  4. Email Sales on sales@tiofiresafety.com

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+44 117 435 0130
Digital Logbook
Asset Management
Visitor System
Mobile app
Account Settings
Contractors
Miscellaneous